At GoAir, your safety is our priority. We want to make sure that you feel comfortable during your flight and have a hassle free travel experience. We have already taken a number of measures to ensure your safety in the current situation. Below are a list of guidelines where we request you to co-operate with us and take the necessary precautions on your end to have a safe flight. From arriving at the airport, going through the check-in process, to boarding the flight, we have listed all the government-mandated guidelines you need to follow.
As per DGCA circular, strict actions shall be taken incase of any violation of covid-19 protocols during air travel. Click here for further information.
You must fill in the health declaration on our website or app. As contactless travel is the norm, web check-in for flights is compulsory. Only one check-in bag (15 kg max.) and one cabin bag (7 kg max.) is allowed. Please add your check-in luggage during the web-check in process, ensure you download your baggage tag/identification number and affix it on the bag at a prominent place. You must complete your web check-in and obtain your boarding pass 72 hours to 1 hour before your flight departure.
Download and register on the Aarogya Setu App and display the status of the app to the staff at the entry gate. A green status on your Aarogya Setu App is mandatory to enter the airport.
Start early. Ensure that you reach the airport 3 hours prior to departure.
Thermal scanning will be done at different checkpoints.
Always wear a face mask and maintain social distancing throughout your journey.
Drop your bag with a baggage tag affixed at a prominent place at the designated baggage drop counter. The baggage drop counter will close one hour prior to departure.
Please Note: Passengers must stay updated on Government advisories from departing & arriving cities to avoid inconvenience.
Know more: Covid-19 Safety Tips While Travelling
Once you have exited the airport, make sure you follow the norms and health advisories set by the destination State/Union Territory you have entered.
For more queries related to air travel guidelines click here.
We look forward to having you on-board with us. Fly Safe, Fly Smart with GoAir.