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Testimonials




    


    
Passenger’s Name: KAMAL LADDHA, SHRADDHA LADDHA
Date: 2 Oct 2017.

Sir,

My granddaughter Ms. NIHARIKA (9 yrs) traveled from Bangalore to Hyderabad yesterday 2.10.17 by your flight G8 294 which departed as scheduled at 18:45 hrs as an unaccompanied minor. Her mother was to receive her at the HYD airport.

But due to very heavy rains amid lightning and thunders, she was unable to reach the HYD airport on time to pick her up. There were waterlogging and traffic jams all through her way. Due to this, she was late by over two hours to reach the airport.

In the meantime, she, full of fear and tension, got in touch with your airport lounge office and was referred to an executive Mr. Farzaan B Italia (employee ID: 010781). She explained her predicament and helplessness and requested him to take care of her daughter and keep her engaged till she reaches the airport.

I am extremely pleased to inform you that the executive Mr. Farzaan demonstrated perfect professionalism by landing full helping hand in taking care of my granddaughter. She was allowed to talk to us and her mother on his mobile frequently to let her feel comfortable and safe. She was also given eatables and water for which he even did not accept money from her when she, at last, reached the airport.

I join my entire family to thank your airline and Mr. Farzaan from the bottom of our hearts for extending all desired help in time of such a crisis.

 

Thanks & Regards
KAMAL LADDHA
SHRADDHA LADDHA

Passenger’s Name: A Yashwanth
Date: 18 Sep 2017.

TO WHOMSOEVER IT MAY CONCERN,
My name is Yashwanth Ande and i was a passenger on Go Air flight # G8-294, I am writing this letter in order to express my appreciation for the wonderful support extended to us in handling the missed baggage that was left behind by us in the rush to catch our flight on time. As it was a hand baggage it had no tag and was left at the security check-in counter. Initially we were quite worried as it had all my academic certificates inside. The endless hours spent in vain on contacting the Airport Support and Baggage handling services of Bangalore and Hyderabad. However, Mr.Rahul/Lokesh have erased our worries by handling the matter efficiently. I would like to extend our appreciation for the amazing work done by you on the missing baggage handling. However, the professionalism that Mr.Rahul Roshan & Mr. P.Lokesh Reddy has portrayed has impressed us immensely.

He has been closely following up and kept us updated during the entire time till the last minute of the baggage being handed over to us. Your diligence, self motivation and focus is definitely a great source of motivation for the rest of your team members. You are definitely a great asset to Go Air and we personally thank you once again for all the effort you have put in to help us get the baggage safely back.

 

Thanks & Regards
A Yashwanth,

Passenger’s Name: Prabhaker
Date: 15 Sep 2017.

Hi

Hi, I just wanted to let you know that Mohd. Ibrahim has demonstrated outstanding customer service. I had forgotten my Samsung Tab on the flight from Bangalore to Hyderabad. Ibrahim identified my number through my seat number on the flight, got to know my number and called me. I was outside and could not answer. Ibrahim then located my email Id and sent me an email informing me that he found my lost item. When I went to Airport as well, he was very courteous and showed utmost professionalism. Overall, Mohd. Ibrahim has exceeded my expectations of customer service.

 

Thanks & Regards
Prabhaker

Passenger’s Name: Vipin. V
Date: 24 Aug 2017.

Hi

Myself Vipin. I am very thankful to Mr. Rizwan and GO Airline team members for helping me to get back my lost purse on 24th Thursday at Pune airport. I really appreciate your effort and responsibilities.

 

Thanks & Regards
Vipin. V

Passenger’s Name: Nudrat Khan
Date: 12 Aug 2017.

Hi Melissa,

Thank you for rescheduling the flight date. I am very happy with Go air and senieor executive Ms. Melissa Rodrigues. She understood my grievances and made changes accordingly. Thumbs up for her, she understands the customer need and value the customer interest. Thanks again melissa

Regards,
Nudrat Khan

Passenger’s Name: Vijay Ahuja
Date: 10 Aug 2017.

I write to express my heartfelt gratitude to your staff for his kindest help when I traveled with your airlines on 10th August 2017 along with fragile items.

Fortunately, one of your staff, whose name is Mr. Gopal Ingle (Emp Code - 005229)
helped me on fragile items and explained to how to bring going forward to avoid such things.
My mom gave me that where he understood my feelings attached with that.
Consequently, he managed to get my luggage, which made me feel relaxed and I believed he went extra mile for his client. I am very grateful to his help.

I have been travelling in many times however I must say that I have never experienced such friendliness and kind concern as was shown to me in this situation – like to just a human being.

I trust that you will pass on this recognition to the specific staff members from this flight. They are a true reflection of the high levels of standard that we have come to expect of your Airlines.

Again thank you so much for your help. I greatly appreciate the assistance you have provided me.

With a lot of respect and sincere regards,
Vijay Ahuja

Passenger’s Name: Ajay Darji
Date: 13 Apr 2017.

I am glad to inform you that I got call from Ms. Mandeep Kaur from GoAir Pune airport office.She informed me that the iPad I left in seat pocket has been found and kept it in office. I personally went to GoAir Pune airport office and collected my iPad from Mr. Ayush Chourasia.

I am grateful to Goair and especially Ms. Mandeep Kaur for extending excellent help. She deserve big compliment and applause for this type of great care of customer. Please convey my big thanks to her.

I also thank you Mr. Ayush Chourasia from GoAir Pune airport office as he took out time to complete all formalities to return my iPad during his busy schedule in peak hours.

Last but not least, I am grateful to Goair for their services. I frequently fly by GoAir and today I can proudly say that my decision to choose GoAir is right and I keep travelling by GoAir.

With best regards,
Ajay Darji

Passenger’s Name: Iqbal Singh
Date: 12 Apr 2017.

Dear Sir

I traveled by Go Air Flt no G8 715 seat no 4E,ON 12th April from Delhi to Leh. Right from check in till dispersal the services were good and entire staff was courteous. We enjoyed the flight. While getting down at Leh, I left my mobile phone in the aircraft. Next day I met Mr Tariq Wani, the Airport Manager. He too was very courteous and after due verification, returned the phone. I thank you all for this. Now onwards, me or my friends will always fly with Go Air.

Thanks and Regards
Iqbal Singh

Passenger’s Name: Chandrasekhar Iyer
Date: 13 Apr 2017.

Hi Anisa,

Thanks a lot for your help after the initial miss from your colleague. I think only you could have helped me with the cash back, so didn't have to keep bothering! I would check with the travel agent about the refund.

Great mail before the long happy weekend!

Your a Star!!!

Appreciate your patience and understanding!

Cheers
Chandrasekhar Iyer

Passenger’s Name: Chandrasekhar Iyer
Date: 13 Apr 2017.

Hi Anisa,

Thanks a lot for your help after the initial miss from your colleague. I think only you could have helped me with the cash back, so didn't have to keep bothering! I would check with the travel agent about the refund.

Great mail before the long happy weekend!

Your a Star!!!

Appreciate your patience and understanding!

Cheers
Chandrasekhar Iyer

Passenger’s Name: Ajay Darji
Date: 13 Apr 2017.

I am glad to inform you that I got call from Ms. Mandeep Kaur from GoAir Pune airport office.She informed me that the iPad I left in seat pocket has been found and kept it in office. I personally went to GoAir Pune airport office and collected my iPad from Mr. Ayush Chourasia.

I am grateful to Goair and especially Ms. Mandeep Kaur for extending excellent help. She deserve big compliment and applause for this type of great care of customer. Please convey my big thanks to her.

I also thank you Mr. Ayush Chourasia from GoAir Pune airport office as he took out time to complete all formalities to return my iPad during his busy schedule in peak hours.

Last but not least, I am grateful to Goair for their services. I frequently fly by GoAir and today I can proudly say that my decision to choose GoAir is right and I keep travelling by GoAir.

With best regards,
Ajay Darji

Passenger’s Name: Iqbal Singh
Date: 12 Apr 2017.

Dear Sir

I traveled by Go Air Flt no G8 715 seat no 4E,ON 12th April from Delhi to Leh. Right from check in till dispersal the services were good and entire staff was courteous. We enjoyed the flight. While getting down at Leh, I left my mobile phone in the aircraft. Next day I met Mr Tariq Wani, the Airport Manager. He too was very courteous and after due verification, returned the phone. I thank you all for this. Now onwards, me or my friends will always fly with Go Air.

Thanks and Regards
Iqbal Singh

Passenger’s Name: Ashutosh Bhupatkar
Date: 18 Feb 2014.

I saw Vaibhav Mathur leading the cabin crew on my flight to Delhi from Pune on 9 Feb 2014. He was confident, competent, clear and unhurried in everything that he did from serving to announcing. The general tendency is to hurry through the announcements leaving passengers gasping for their breath. He was excellent, especially when he complimented the Captain for a feathertouch landing.

Regards
Ashutosh Bhupatkar

Passenger’s Name: Ajay Darji
Date: 13 Apr 2017.

I am glad to inform you that I got call from Ms. Mandeep Kaur from GoAir Pune airport office.She informed me that the iPad I left in seat pocket has been found and kept it in office. I personally went to GoAir Pune airport office and collected my iPad from Mr. Ayush Chourasia.

I am grateful to Goair and especially Ms. Mandeep Kaur for extending excellent help. She deserve big compliment and applause for this type of great care of customer. Please convey my big thanks to her.

I also thank you Mr. Ayush Chourasia from GoAir Pune airport office as he took out time to complete all formalities to return my iPad during his busy schedule in peak hours.

Last but not least, I am grateful to Goair for their services. I frequently fly by GoAir and today I can proudly say that my decision to choose GoAir is right and I keep travelling by GoAir.

With best regards,
Ajay Darji

Passenger’s Name: Sushil Dhayal
Date: 11 Apr 2017.

I am glad to inform you that I got call from Ms. Mandeep Kaur from GoAir Pune airport office.She informed me that the iPad I left in seat pocket has been found and kept it in office. I personally went to GoAir Pune airport office and collected my iPad from Mr. Ayush Chourasia.

I am grateful to Goair and especially Ms. Mandeep Kaur for extending excellent help. She deserve big compliment and applause for this type of great care of customer. Please convey my big thanks to her.

I also thank you Mr. Ayush Chourasia from GoAir Pune airport office as he took out time to complete all formalities to return my iPad during his busy schedule in peak hours.

Last but not least, I am grateful to Goair for their services. I frequently fly by GoAir and today I can proudly say that my decision to choose GoAir is right and I keep travelling by GoAir.

With best regards,
Ajay Darji

Passenger’s Name: Sunil Katyal
Date: 06 Mar 2017.

Dear sir/madam

My name is Sunil Katyal. I traveled earlier tonight on flight G8 643 and had a wonderful experience and was delighted to see the effeciency of the crew specially two young ladies ms Madhuri and ms shama.

I noticed that the two were constantly on their toes and were looking after the guests like they were everything for them.

Even when I noticed that a couple of guests who were giving them a hard time , still these girls kept calm and did their duties.
I would through this letter like to thank the entire crew on the flight on the 6th of march and particularly ms Madhuri and ms shama.

Wishing you and your airline best of luck.

Regards
Sunil Katyal

Passenger’s Name: Ajay Darji
Date: 13 Apr 2017.

I am glad to inform you that I got call from Ms. Mandeep Kaur from GoAir Pune airport office.She informed me that the iPad I left in seat pocket has been found and kept it in office. I personally went to GoAir Pune airport office and collected my iPad from Mr. Ayush Chourasia.

I am grateful to Goair and especially Ms. Mandeep Kaur for extending excellent help. She deserve big compliment and applause for this type of great care of customer. Please convey my big thanks to her.

I also thank you Mr. Ayush Chourasia from GoAir Pune airport office as he took out time to complete all formalities to return my iPad during his busy schedule in peak hours.

Last but not least, I am grateful to Goair for their services. I frequently fly by GoAir and today I can proudly say that my decision to choose GoAir is right and I keep travelling by GoAir.

With best regards,
Ajay Darji

Passenger’s Name: Sushil Dhayal
Date: 11 Apr 2017.

I am glad to inform you that I got call from Ms. Mandeep Kaur from GoAir Pune airport office.She informed me that the iPad I left in seat pocket has been found and kept it in office. I personally went to GoAir Pune airport office and collected my iPad from Mr. Ayush Chourasia.

I am grateful to Goair and especially Ms. Mandeep Kaur for extending excellent help. She deserve big compliment and applause for this type of great care of customer. Please convey my big thanks to her.

I also thank you Mr. Ayush Chourasia from GoAir Pune airport office as he took out time to complete all formalities to return my iPad during his busy schedule in peak hours.

Last but not least, I am grateful to Goair for their services. I frequently fly by GoAir and today I can proudly say that my decision to choose GoAir is right and I keep travelling by GoAir.

With best regards,
Ajay Darji

Passenger’s Name: Sunil Katyal
Date: 06 Mar 2017.

Dear sir/madam

My name is Sunil Katyal. I traveled earlier tonight on flight G8 643 and had a wonderful experience and was delighted to see the effeciency of the crew specially two young ladies ms Madhuri and ms shama.

I noticed that the two were constantly on their toes and were looking after the guests like they were everything for them.

Even when I noticed that a couple of guests who were giving them a hard time , still these girls kept calm and did their duties.
I would through this letter like to thank the entire crew on the flight on the 6th of march and particularly ms Madhuri and ms shama.

Wishing you and your airline best of luck.

Regards
Sunil Katyal

Passenger’s Name: Sushil Dhayal
Date: 11 Apr 2017.

I am glad to inform you that I got call from Ms. Mandeep Kaur from GoAir Pune airport office.She informed me that the iPad I left in seat pocket has been found and kept it in office. I personally went to GoAir Pune airport office and collected my iPad from Mr. Ayush Chourasia.

I am grateful to Goair and especially Ms. Mandeep Kaur for extending excellent help. She deserve big compliment and applause for this type of great care of customer. Please convey my big thanks to her.

I also thank you Mr. Ayush Chourasia from GoAir Pune airport office as he took out time to complete all formalities to return my iPad during his busy schedule in peak hours.

Last but not least, I am grateful to Goair for their services. I frequently fly by GoAir and today I can proudly say that my decision to choose GoAir is right and I keep travelling by GoAir.

With best regards,
Ajay Darji

Passenger’s Name: Iqbal Singh
Date: 12 Apr 2017.

Dear Sir

I traveled by Go Air Flt no G8 715 seat no 4E,ON 12th April from Delhi to Leh. Right from check in till dispersal the services were good and entire staff was courteous. We enjoyed the flight. While getting down at Leh, I left my mobile phone in the aircraft. Next day I met Mr Tariq Wani, the Airport Manager. He too was very courteous and after due verification, returned the phone. I thank you all for this. Now onwards, me or my friends will always fly with Go Air.

Thanks and Regards
Iqbal Singh

Passenger’s Name: Chandrasekhar Iyer
Date: 13 Apr 2017.

Hi Anisa,

Thanks a lot for your help after the initial miss from your colleague. I think only you could have helped me with the cash back, so didn't have to keep bothering! I would check with the travel agent about the refund.

Great mail before the long happy weekend!

Your a Star!!!

Appreciate your patience and understanding!

Cheers
Chandrasekhar Iyer

Passenger’s Name: Iqbal Singh
Date: 12 Apr 2017.

Dear Sir

I traveled by Go Air Flt no G8 715 seat no 4E,ON 12th April from Delhi to Leh. Right from check in till dispersal the services were good and entire staff was courteous. We enjoyed the flight. While getting down at Leh, I left my mobile phone in the aircraft. Next day I met Mr Tariq Wani, the Airport Manager. He too was very courteous and after due verification, returned the phone. I thank you all for this. Now onwards, me or my friends will always fly with Go Air.

Thanks and Regards
Iqbal Singh