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Our preparedness for air travel

Here Is Everything You Need To Know About Your Safe Journey with GoAir

Your health and well-being is our top priority. We have taken all the necessary measures mandated by the government to make your travel contactless and safe. However, it is pertinent and imperative that those who fly with us take the necessary precautions and safety measures and play their part in being safe and flying safely.

Here is everything we have done to make sure you have a safe flying experience with GoAir.

Steps We Have Taken To Ensure Your Safety

At the Airport

  • We are regularly disinfecting all GoAir touchpoints such as check-in counters, kiosks, gate counters, and baggage drop counters
  • Placing proper distancing markers to ensure social distancing
  • Maintaining social distancing at the boarding gate and inside the coaches

In-Flight

  • Protective Gear

All GoAir airport staff and crew members have been equipped with sanitizers, gloves and personal protective equipment (PPE) for your safety.

  • Sanitization of aircraft

Each aircraft is disinfected and sanitized before every flight using Environment Protection Agency (EPA) approved hospital grade disinfectants. Passenger seats, seat belt buckles, armrests, overhead nozzles, tray tables, galleys and lavatories are thoroughly disinfected given the frequency of contact.

  • Advanced air circulation system

The cabin air flows vertically from ceiling to floor and gets absorbed for filtration. This minimizes the spread of possible viruses in the cabin.

  • HEPA filters

Our aircraft are equipped with HEPA (High-Efficiency Particulate Air) filters which filter out recirculated air on-board to remove up to 99.999% of harmful airborne particles such as viruses and bacteria.

Know more: Deep cleaning of the aircraft and several other measures

Your safety is our priority

A Message from our CEO

In Flight Cleaning Process

 

Guidelines for Passengers

Below listed guidelines are where we request you to co-operate with us and take the necessary precautions on your end to have a safe flight. From arriving at the airport, going through the check-in process, to boarding the flight, we have listed all the government-mandated guidelines you need to follow.

Guidelines from Origin to Airport-Terminal Entry Process

Step 1

You must fill in the health declaration on our website or app. As contactless travel is the norm, web check-in for flights is compulsory. Only one check-in bag (20 kg max.) and one cabin bag (7 kg max.) is allowed. Please add your check-in luggage during the web-check in process, ensure you download your baggage tag/identification number and affix it on the bag at a prominent place. You must complete your web check-in and obtain your boarding pass 72 hours to 1 hour before your flight departure.

Step 2

Download and register on the Aarogya Setu App and display the status of the app to the staff at the entry gate. A green status on your Aarogya Setu App is mandatory to enter the airport.

Step 3

Start early. Ensure that you reach the airport 3 hours prior to departure.

Step 4

Thermal scanning will be done at different checkpoints.

Step 5

Always wear a face mask and maintain social distancing throughout your journey.

Step 6

Drop your bag with a baggage tag affixed at a prominent place at the designated baggage drop counter. The baggage drop counter will close one hour prior to departure.

 

Please Note: Passengers must stay updated on Government advisories from departing & arriving cities to avoid inconvenience.

Guidelines to Follow While Boarding the Aircraft

  • Make sure you are attentive of all the communication material displayed regarding various health advisories
  • Collect your safety kit from the designated area near the boarding gate
  • Show your identity card to the airline staff and self-scan your e-boarding pass
  • Follow social distancing for safety while at the aerobridge or commuting in the coach from the terminal building to the flight
  • Make sure you are wearing the face mask and have sanitized your hands before proceeding to the boarding gate

 

Guidelines to Follow When Inside the Aircraft

  • Minimize face to face interaction and wear the face mask at all times
  • Practice personal hygiene
  • Avoid any non-essential movement in the aisle
  • To minimize physical contact, in-flight service of meals will be temporarily suspended. Water will be made available for all passengers

Know more: Covid-19 Safety Tips While Travelling

 

Guidelines to Follow At the Airport after Reaching the Destination

  • Disembark the aircraft in an organized manner, following all social distancing norms.
  • Follow social distancing, keep your face masks on and maintain all precautions when collecting your bags and exiting the terminal building
  • If you are a transit passenger, then you are requested to stay in the transit area only

 

Once you have exited the airport, make sure you follow the norms and health advisories set by the destination State/Union Territory you have entered.

For more queries related to air travel guidelines click here.

All of us at GoAir look forward to having you on-board with us. Fly safe, fly with GoAir.