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Care Plan

 

At GoAir, your safety is our priority. We want to make sure that you feel comfortable during your flight and have a hassle free travel experience. We have already taken a number of measures to ensure your safety in the current situation. Below are a list of guidelines where we request you to co-operate with us and take the necessary precautions on your end to have a safe flight. From arriving at the airport, going through the check-in process, to boarding the flight, we have listed all the government-mandated guidelines you need to follow.

 

From Home to Airport - Guidelines to Follow during the Terminal Entry Process

Step 1

You must fill in the health declaration on our website or app. As contactless travel is the norm, web check-in for flights is compulsory. Only one check-in bag (20 kg max.) and one cabin bag (7 kg max.) is allowed. Please add your check-in luggage during the web-check in process, ensure you download your baggage tag/identification number and affix it on the bag at a prominent place. You must complete your web check-in and obtain your boarding pass 72 hours to 1 hour before your flight departure.

Step 2

Download and register on the Aarogya Setu App and display the status of the app to the staff at the entry gate. A green status on your Aarogya Setu App is mandatory to enter the airport.

Step 3

Start early. Ensure that you reach the airport 3 hours prior to departure.

Step 4

Thermal scanning will be done at different checkpoints.

Step 5

Always wear a face mask and maintain social distancing throughout your journey.

Step 6

Drop your bag with a baggage tag affixed at a prominent place at the designated baggage drop counter. The baggage drop counter will close one hour prior to departure.

Please Note: Passengers must stay updated on Government advisories from departing & arriving cities to avoid inconvenience.

 

From Gate to Boarding - Guidelines to follow while Boarding the Aircraft

  • Make sure you are attentive of all the communication material displayed regarding various health advisories
  • Collect your safety kit from the designated area near the boarding gate
  • Show your identity card to the airline staff and self-scan your e-boarding pass
  • Follow social distancing for safety while at the aerobridge or commuting in the coach from the terminal building to the flight
  • Make sure you are wearing the face mask and have sanitized your hands before proceeding to the boarding gate

 

In-flight - Guidelines to Follow When Inside the Aircraft

  • Minimize face to face interaction and wear the face mask at all times
  • Practice personal hygiene
  • Avoid any non-essential movement in the aisle
  • To minimize physical contact, in-flight service of meals will be temporarily suspended. Water will be made available for all passengers

Know more: Covid-19 Safety Tips While Travelling

 

Arrival and Exit - Guidelines to Follow At the Airport after Reaching the Destination

  • Disembark the aircraft in an organized manner, following all social distancing norms.
  • Follow social distancing, keep your face masks on and maintain all precautions when collecting your bags and exiting the terminal building
  • If you are a transit passenger, then you are requested to stay in the transit area only

 

Once you have exited the airport, make sure you follow the norms and health advisories set by the destination State/Union Territory you have entered.

For more queries related to air travel guidelines click here.

We look forward to having you on-board with us. Fly Safe, Fly Smart with GoAir.