GoAir extends ‘Protect Your PNR’ scheme till 3rd May 2020
Customers can avail the industry’s most generous scheme to reschedule flights for next one year
India, 14 April 2020: The Honourable Prime Minister announced this morning that the nationwide lockdown has been extended till 3rd May 2020 and this was followed by two circulars from the Directorate General Civil Aviation (DGCA) advising all airlines to restrict their international as well as domestic flight services until 3rd May 2020. In accordance with the Prime Minister’s instructions and the DGCA’s circular, GoAir has suspended its flights till 3rd May 2020.
GoAir today said that it is extending the industry's first - most generous ‘Protect Your PNR’ scheme till 3rd May 2020 wherein customers are eligible to reschedule their flight for the next one year, i.e. until 3rd May 2021. This is going to truly provide peace of mind for one full year,” said GoAir Spokesperson.
In the view of the COVID-19 outbreak, GoAir has been carrying out the enhanced cleaning procedures since the first week of March to ensure the health and safety of our customers and employees. We will continue to use the Environmental Protection Agency (EPA) approved, hospital-grade disinfectant for deep cleaning the aircraft, i.e. in the cabin, on elements in the flight deck, and in the lavatory. Each GoAir aircraft is equipped with a HEPA (High Efficiency Particulate Air) filter, which filters out recirculated air on-board each plane to remove airborne particles. HEPA filters are also used in hospitals to provide patients with clean air wherein they extract more than 99.999% of even the tiniest viruses, including COVID-19. Also at airports, we have been regularly disinfecting the check-in kiosks, gate areas, check-in counters and ticketing counters.
In addition to the above, we have also tried to put our customers at ease by offering them a waiver on change fees so that they can be confident about booking their travel today while maintaining full flexibility in the future. The following parameters will be applicable:
GoAir flight bookings for travel between 19th March 2020 and 3rd May 2020 both dates inclusive:
All bookings made after 11th March 2020 for travel between 4th May 2020 and 31st December 2020, both dates inclusive:
Customers can reschedule their flights through self-service on GoAir website www.goair.in or mobile app, under the “Manage Booking” option and by using the booking reference (PNR) of their original booking. This includes the tickets booked through a travel agent or online travel agency (OTA). GoAir’s call centres are seeing heavy call volumes and they are currently under staffed because of the lockdown and may not be able to respond to customer calls in a timely manner.
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