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TATA AIG
Travel Insurance
  • Product Description
  • Policy Wordings
  • Claims Procedure
  • Customer Service
  • FAQs
Whether you are travelling for business or leisure, there are many unforeseen circumstances that may force you to return home early, cancel your trip or seek accidental medical emergency treatment. Domestic TravInsure has been especially designed to protect you, the GoAir traveller, and with our special low rates, now everyone can travel with peace of mind.
BenefitsMaximum Coverage Deductible
Accidental Death and Dismemberment (24 hours) Rs 750,000 Nil
Emergency Accidental Medical ReimbursementRs 100,000 Nil
Emergency Medical Evacuation and Repatriation of Remains*IncludedNil
24 hours Assistance *IncludedNil
Trip CancellationsUpto the Original Cost of Flight upto maximum of Rs 20,000 whichever is lowerNil
Baggage Loss-CheckedRs 7,500 10%/ 50% (Per Article/Per Bag Limit)
Flight DelayRs 1,500 per 6 Hrs delay period upto rs 10,500 Nil
Common Carrier DelayRs 1,500 per 6 Hrs delay period upto Rs 10,500 Nil
Trip InterruptionUpto the Original Cost of Flight upto maximum of Rs 20,000 whichever is lowerNil

* Included under overall limit of Accident & Sickness

This offer is brought to you by TATA AIG General Insurance Company Ltd.
Policy Wordings to be attached are below :
Click here

To download the latest version of Adobe Reader click here

This offer is brought to you by TATA AIG General Insurance Company Ltd.
In the event of an insurance claim, you can go through the attached Claim Procedure by clicking here

You may also download a copy of the Claims Form by clicking here

Contact Tata AIG at Claims Department
Tata AIG General Insurance company Ltd.
A-501, 5th Floor, Building No. 4, Infinity Park,
Gen. A. K. Vaidya Marg, Dindoshi, Malad (E),
Mumbai, India - 400 097.

Visit our website : www.tataaiginsurance.in or Email at customersupport@tata-aig.com or Call our 24x7 toll free helpline 1800-266-7780 (Accessible from all lines) or 1800-11-9966(Accessible from BSNL/MTNL Lines Only)

To download the latest version of Adobe Reader click here

This offer is brought to you by TATA AIG General Insurance Company Ltd.
Thank you for using our website. Please free to get in touch with TATA AIG if you have any inquiries using the contact information provided below.
For immediate answers to some of your questions, you may also want to check out the FAQs page.

General Enquiries:

For general enquiries about Domestic TraveInsure call TATA AIG Call Centre at Toll Free No :18002667780 from BSNL/MTNL Landline.

You may call at these local helpline numbers in your respective cities from any other line:
Mumbai - 66939500, Delhi - 66603500, Bangalore - 66500001, Pune - 66014156, Chennai - 66841050, Hyderabad - 66629882, Ahmedabad - 66610201

or Email at customersupport@tata-aig.com

Write to: TATA AIG General Insurance Co Ltd, Policy Holder Services, P. O. Box No. 4907, Chakala MIDC- Post Office, Mumbai 400093.

Website: www.tata-aiggeneral.com

24 Hours Assistance Service:

Email at customersupport@tata-aig.com or Call our 24x7 toll free helpline 1800-266-7780 (Accessible from all lines) OR 1800-11-9966 (Accessible from BSNL/MTNL Lines Only)

Claim Inquiries:

TATA AIG Domestic Travinsure Notice of the Claim Form can be downloaded here click here

For all inquiries related to insurance claims, Contact Tata AIG at Claims Department
Tata AIG General Insurance company Ltd.
A-501, 5th Floor, Building No. 4, Infinity Park,
Gen. A. K. Vaidya Marg, Dindoshi, Malad (E),
Mumbai, India - 400 097.

Visit our website : www.tataaiginsurance.in or Email at customersupport@tata-aig.com or Call our 24x7 toll free helpline 1800-266-7780 (Accessible from all lines) or 1800-11-9966(Accessible from BSNL/MTNL Lines Only) To download the latest version of Adobe Reader click here This offer is brought to you by TATA AIG General Insurance Company Ltd.

1. What is Domestic TravInsure – Specially designed for GoAir Passengers?

Domestic TravInsure – Specially designed for GoAir Passengers is an insurance program that Tata AIG General Insurance Company Ltd. offers to domestic passengers booking their domestic travel tickets on GoAir.

2. How do I purchase Domestic TravInsure?

You can only purchase Domestic TravInsure while you are booking your flight/s on internet through www.goair.in. The same is also available on the Purchase Path of GoAir.

3. Who can purchase Domestic TravInsure?

Any Indian domestic passenger travelling within India can purchase Domestic TravInsure. Foreign passengers holding passports of any other country other than India can purchase Domestic TravInsure if they have a work permit in India and are travelling within India.

4. Is there an age limit to be covered under Domestic TravInsure?

Yes, the passenger must be at least 2 years on the date of travel. The Maximum age is 70 years of age as on date of travel.

5. Can I purchase Domestic TravInsure if I am travelling for more than 30 days?

No, Domestic TravInsure covers the passenger/s for a period of 30 days from the date of inception of policy which is the date commencement of journey after booking their tickets on GoAir. In case of a round trip purchased on GoAir the coverage will end with the return journey to the originating station or 30 days from the date of commencement of policy whichever is earlier. Example 1 - If you are travelling one-way only, then the policy is valid till 30 days from the date of travel. Suppose you are travelling Delhi – Mumbai on 1st Jan 2007, then you are covered till 30th Jan 2007, unless you are returning to Delhi earlier than 30th Jan 2007.

If you are coming back to origin, either by a return flight or connecting flight(s) with GoAir or any other travelling media, then the travel policy expires on the date on which you reach originating city. Example 2 – If you are travelling from Delhi to Mumbai on 1st Jan 07 and returning back to Delhi on 15th Feb 07 your policy expires on 30th Jan 07 on completion of 30 days.

6. Am I still covered by Domestic TravInsure if I catch a connecting flight to a different destination?

Coverage like trip cancellation, flight delay is only limited to flights booked through GoAir. Other coverage is applicable during the validity period of the policy. For example, if you are travelling from Delhi to Chennai on 1st Jan 07 via Mumbai. You take a Delhi to Mumbai flight on GoAir and from Mumbai to Chennai you take another mode of transport other than a ticket booked on GoAir, you would be entitled for benefit other than trip cancellation and flight delay which would only be restricted on flight booked through GoAir. For other mode of transport you would be covered only for rest of the benefits.

7. Who would be the beneficiary under this policy?

Benefits will be paid to the Insured Person's bona fide legal heir in the event of loss of life under the Accident death and dismemberment benefit. All other benefits will be payable to the Insured Person.

Procedures:

8. What do I do if I encounter an accident while covered?

Contact Tata AIG at Claims Department
Tata AIG General Insurance company Ltd.
A-501, 5th Floor, Building No. 4, Infinity Park,
Gen. A. K. Vaidya Marg, Dindoshi, Malad (E),
Mumbai, India - 400 097.

Visit our website : www.tataaiginsurance.in or Email at customersupport@tata-aig.com or Call our 24x7 toll free helpline 1800-266-7780 (Accessible from all lines) or 1800-11-9966(Accessible from BSNL/MTNL Lines Only)

You may also Fax them on 0091 11 41898801 or Email them on: goairinsure.tata-aig@internationalsos.com

9. Can I cancel my Domestic TravInsure?

Domestic TravInsure is non-cancellable.

10. Is Domestic TravInsure refundable?

Domestic TravInsure premium is non-refundable

11. Once I purchase the policy, can I change the date of my travel?

Domestic TravInsure cannot be changed once issued, even if you are postponing or extending your trip.

12. Do I have to carry a copy of my Certificate of Insurance with me when travelling?

We encourage you to carry you to carry a copy of your Certificate of Insurance.

13. What do I do if I have not received or lost my Certificate of Insurance?

Your Domestic TravInsure was successfully processed if it is reflected on the Confirmation Page and in your GoAir Itinerary.

To get a copy, simply call at our call-centre Call Tata Aig Call Centre - At Toll Free No 1800 119966 from BSNL/MTNL Landline.

You may also call at these local helpline numbers in your respective cities from any other line:
Mumbai - 66939500, Delhi – 66603500, Bangalore – 66500001, Pune – 66014156, Chennai – 66841050, Hyderabad – 66629882, Ahmedabad - 66610201. E-mail: customersupport@tata-aig.com

You may write to: Tata Aig General Insurance Co Ltd, Policy Holder Services, P. O. Box No. 4907, Chakala MIDC-Post Office, Mumbai 400093 and mention your Certificate Number (if available), Full Name, Flight Booking Number, Travel Dates, Date of Purchase. The policy will be e-mailed to the address provided by you.

14. Where can I get the full terms and condition of my Domestic TravInsure?

The full Terms and Conditions of the Domestic TravInsure is available in our Policy Wording document, click here.

Coverage:

15. What kind of benefits do I get with Domestic TravInsure?

For more detailed information about the benefits available under Domestic TravInsure, please visit our Product Description and Policy Wordings sections.

Below is a quick summary of what these benefits mean:
Benefits Maximum Coverage Deductible
Accidental Death and Dismemberment (24 hours) Rs 750,000
Emergency Accidental Medical ReimbursementRs 100,000
Emergency Medical Evacuation and Repatriation of RemainsRs 500,000
24 hours Emergency Assistance Service*Included
Trip CancellationUpto the Original Cost of Flight
Baggage Loss-CheckedRs 750010% to 50% per article/per bag limit
Flight DelayRs 1500 per 6 Hrs delay period upto Rs 10500
Common Carrier DelayRs 1500 per 6 Hrs delay period upto Rs 10500
Trip InterruptionUpto the Original Cost of Flight

Accidental Death and Dismemberment (24 hours)

This benefit compensates the legal heir of the person in case of the death of the insured or dismemberment of any body parts. For more details on the Policy Wordings click here

Emergency Accident Medical Reimbursement

This benefit reimburses your medical bills (up to Rs 750000) if you are involved in an accident during your trip and need medical attention. For details please read the policy wording click here.

Emergency Medical Evacuation & Repatriation of Remains

This benefit brings you back home to your loved ones if you are involved in an accident while travelling. For more details on the Policy Wordings click here.

Baggage Loss

This benefit reimburses you up to Rs 7500 if your luggage is lost while in the custody of the common carrier. For details please read the policy wording (clickable to open policy wordings in pdf).

Trip Cancellation & Trip Interruption

These benefits pay up to the total cost of your GoAir flight if you need to cancel or shorten your trip due to sickness, injury or loss of an immediate family member. For more details on the Policy Wording click here

Flight Delay

This benefit compensates you financially for time lost if your flight is delayed beyond a period. For more details on the Policy Wordings click here.

24 hours Assistance Service

This benefit gives you access to a 24-hour emergency assistance line. For more details on the Policy Wordings click here.

*All benefits are subject to the terms and conditions of the Domestic TravInsure are specially designed for the passengers of GoAir

16. How will my accidental medical expenses be paid under Domestic TravInsure?

You will be reimbursed for accidental medical expenses incurred as a result of a covered accident as detailed in the terms and conditions. For more details on the Policy Wordings click here.

17. If I meet with an accident during the trip for how long will the medical treatment be available?

If you meet with an accident during the trip the policy provides for medical expenses necessarily incurred for treatment up to the validity of policy which is 30 days from the commencement of the policy or return to originating city whichever is earlier.

18. Does Domestic TravInsure cover sports and other similar activities?

No, Domestic TravInsure – Specially designed for GoAir Passengers does not cover sports and similar activities. For more details on the Policy Wordings click here

19. Can I cancel my trip for any reason and get all my money back through my Trip Cancellation Benefit?

The Trip Cancellation Benefit is only applicable for reasons covered in the full policy wordings. For more details on the Policy Wordings click here.
Covered reasons include, but are not limited to, unforeseen emergencies such as illness, injury or death involving you, your travel companion and / or an immediate family member. Pre-existing Conditions are not covered.

20. Does the policy cover pre-existing conditions?

No, the policy does not cover any pre existing conditions or complications arising there from.

21. What does my Baggage Loss benefit cover?

The Baggage Loss coverage is available only if entire baggage has been lost while in custody of the common carrier.

Claims:

22. How do I file a claim?

In the event of an insurance claim, you can download a copy of our notice of Claim Form - here
Contact Tata AIG at Claims Department
Tata AIG General Insurance company Ltd.
A-501, 5th Floor, Building No. 4, Infinity Park,
Gen. A. K. Vaidya Marg, Dindoshi, Malad (E),
Mumbai, India - 400 097.

Visit our website : www.tataaiginsurance.in or Email at customersupport@tata-aig.com or Call our 24x7 toll free helpline 1800-266-7780 (Accessible from all lines) or 1800-11-9966(Accessible from BSNL/MTNL Lines Only)

23. How long is the claim processing time?

Claims will be processed within 14 days after you've submitted all required documentation.

24. What is the time limit for filing a claim?

All claims must be submitted to Tata AIG within 30 days from the expiry of the policy.

25. What do I do if I have any questions on claim settlements?

Please send an e-mail to customersupport@tata-aig.com, or call from a BSNL/MTNL landline at 1-800 -119966 or 022 66939500 from any other line.

26. Who is responsible and liable for this policy?

The sole responsibility and liability of this policy lies with Tata Aig General Insurance Company Ltd. alone. Please contact Tata AIG General Insurance Company Ltd only.

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This offer is brought to you by TATA AIG General Insurance Company Ltd.

 
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