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Terms & Conditions
Page 4
  • Customer Services
  • For Customers travelling on an International flight
  • Unaccompanied Minors
  • Infants
GoAir Customer Service staffs are available at airports to handle Customer queries and assist our Customers on matters related to their travel with GoAir.
Customers may carry a maximum of one piece of cabin baggage, as defined by the Bureau of Civil Aviation Security (BCAS) guidelines, with an additional restriction that the maximum weight of one piece of baggage should be no more than 7 kg, and cannot exceed 115 cm dimensionally. [55cm + 35cm + 25cm =Total 115 cm]

Where a Customer wishes to carry an oversized item on board, which will fit safely in a seat, the Customer may do so upon purchase of an additional seat on that flight, subject to availability and applicable fares, wherein the maximum weight of the blocked seat baggage shall not exceed 75kg and the height of the article to be carried should not exceed the height of the headrest of the seat. We reserve the right to refuse the carrying of any large pieces which we feel may present a safety risk. A Customer without hand baggage cannot adjust this entitlement towards the checked-in baggage.

GoAir allows its Customers to check-in up to 15 kg of luggage on GoSmart & GoFlexi bookings and 35kg on GoBusiness (no infant allowance). Checked baggage cannot exceed 158 cm in overall dimensions (L+W+H). Please note that no hand baggage, other than laptop and digital camera; is permitted from Srinagar, Jammu & Leh Airports. GoAir allows a total of 22 kg & 42 kg on GoSmart/GoFlexi & GoBusiness respectively check-in baggage on all flights from these airports.

Pre-purchased Extra Baggage:
If customers wish to take more than the standard baggage allowance of 15kg they can pre-purchase this in increments of 3kg, 5kg, 10kg & 15kg. on www.GoAir.in.
Terms & Conditions
  1. Please note the rates for the pre-purchase of extra baggage on www.GoAir.in in the increments of 3kg, 5kg, 10kg & 15kg has been revised w.e.f. 2nd June 2014. All other terms and conditions continue to apply. Kindly visit www.GoAir.in to know more about the rates.
  2. The pre-purchased extra baggage is intended for booked passenger only and is non-transferable.
  3. Extra baggage needs to be purchased for each sector separately.
  4. The extra baggage is valid for the sector it is purchased for.
  5. The extra baggage fee is refundable in case of cancellation of the journey. However in case of "No Show" extra baggage fee will be non-refundable.
  6. Any modification to the pre-purchase extra baggage is not allowed post booking.
  7. Any interpretation issues in respect of the above, the decision by Go Airlines shall be binding on the customers.
    CHECK-IN BAGGAGE CHARGES (INR)
    Pre-Purchase Excess Baggage (3 Kg) 500
    Pre-Purchase Excess Baggage (5 Kg) 750
    Pre-Purchase Excess Baggage (10 Kg) 1,500
    Pre-Purchase Excess Baggage (15 Kg) 2,000


For health and safety reasons, GoAir will not accept any individual item exceeding 32 kilos.

For oversized baggage, comprising but not restricted to sporting, musical equipment etc an additional charge of Rs. 1000/- per item per sector will be levied. GoAir reserves the right to refuse to carry any luggage that does not comply with its policies.
All Customers travelling by a GoAir flight after having arrived from an international destination within 24 hours of the GoAir flight departure time or ticketed to board a flight to an international destination within 24 hours of arrival at the GoAir flight destination, would be entitled to carry checked in baggage up to 46 kg on GoSmart, GoFlexi and GoBusiness subject to production, at the time of check in, of their international boarding pass for Customers that have just arrived in India , or air tickets for Customers departing from India, along with photo identification.

GoAir will make the best effort to make sure that your baggage reaches the destination safely, however it assumes no responsibility or liability for damage or wear and tear to luggage (including without limitation, scratches, torn zippers, straps, wheels, handles, scuffs, dents, soiling, breaking, leaking or manufacturing defects), or for unsuitably packed, perishable, damaged or fragile items within the baggage, or for water damage to non-waterproof baggage.

It is necessary that all medication, valuables, perishable and precious items (cameras, jewellery, money, electronics, etc.) should be carried in the Customer's Cabin Baggage and not the Checked Baggage. The Company shall not accept any responsibility for these items. In case, the Customer decides to carry any valuables in their checked-in baggage against the above advice; they will do this at their own risk and shall not hold GoAir responsible for any pilferage / damage / etc. to such valuables. They shall lay no claim against GoAir, its employees, agents, successors etc in this regard.

GoAir is not liable for any loss or damage occurred by delay in the carriage by air of Customers or baggage.

GoAir's liability for loss of baggage is limited to Rs 200/- per kg up to a maximum of Rs 4000/- whichever is lower. GoAir assumes no liability for fragile or perishable articles.

Hand baggage is accepted in the cabin, subject to availability of space in the overhead bin. Restricted storage space is also under the front seat. In the event of no space being available in the aircraft to stow hand baggage in the overhead bins or under the front seat, it will be necessary to remove and load the same in the baggage hold as per Government Safety Regulations.

In addition to the normal cabin baggage allowance, the following items are permissible free of charge:
  • A ladies purse/hand bag
  • An overcoat wrap or blanket
  • An umbrella or a walking stick
  • A reasonable amount of reading material
  • A small camera or binoculars
  • Infant's food for Customers traveling with Infant on lap
  • A laptop computer
Oversized or overweight hand baggage (exceeding 7 Kg.) is not permitted in the cabin for safety and security reason. Such baggage is required to be checked in and loaded in the baggage compartment of the aircraft.
Go Air does not carry unaccompanied minors under the age of 5 years. Children below the age of 5 years must be accompanied on the same reservation by a Customer over the age of 18 years. Unaccompanied minors aged between 5 to 12 years shall be carried subject to payment of an additional fee of INR 1500/- per UNM and upon signing of indemnity form at the ticketing counter at each departure airport by a parent or guardian of the minor. Children between the age group of 5-12 years and accompanied by a customer below 18 years of age will still be considered and treated as an unaccompanied minor. Unaccompanied minor must present valid photo ID proof prior to and at the check-in counters. Parents or guardians must remain present at the airport ticketing counter until the flight has departed.
For safety reasons, infants under 2 years, as on date of travel, cannot travel in their own seat and must be seated in an adult's lap.
  • GoAir offers adult fares. Infant's up to the age of 24 months will be charged Rs. 525/- plus applicable PSF on economy class tickets, provided they don't occupy a seat.
  • A maximum of 1 infant is allowed per adult. No baby/car seats or push chairs are allowed in the aircraft cabin.
  • No extra seats may be booked for infants and infants do not qualify for a free baggage allowance.
If the infant reaches the age of 2 years, prior to the return journey, they must pay the applicable fare, taxes, fees and charges for that part of the journey. Proof of age may be required so please have the infant's valid photo-ID available for inspection.
 
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