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Terms & Conditions
Page 3
  • Check-In
  • Check-In Reporting Time
  • Check-In Closure
  • Boarding Gate Closure
  • No Show Customers
  • Security Regulations
GoAir offers its Customers assigned seating at the airport check-in counters.
All Customers must carry and present on demand, a valid photo identification document at the entrance of the airport terminal and check-in counter. Customers are notified that all timings indicated are as per local time at the airport.
Customers to report at least 60 minutes prior to scheduled departure time. (90 minutes in case of Srinagar and Jammu airports and 120 minutes in case of Bagdogra airport due to extra time required for security procedures). They are requested to keep their personal ID handy for checking. Itinerary printouts with the name of the Customer will be checked at the time of entering the terminal. Customers who do not have the same are requested to collect the printouts from the GoAir Airport Ticketing office. This can be done on production of the PNR number.
GoAir Customer check-in starts 2 hours prior to the scheduled departure time of the flight. (180 minutes in case of Srinagar & Jammu airports)
The Check-in counter closes strictly 45 minutes prior to the scheduled departure time. Customers must report sufficiently in advance to avoid missing the flight and cause further inconvenience. We are committed to making you reach your destination in time, and expect you to value your time and the time of your co-Customers. We, therefore request you to check-in at the right time. Please note that you will need to cater for: Landing up at the wrong terminal (please check details of terminal from GoAir website or from our call center), traffic jams and other disruptions that may take you longer to reach our counters. The airline reserves the right not to accept you if you do not present yourself at the counter 45 minutes before the scheduled departure time of the flight.
The Boarding Gate closes 25 minutes prior to scheduled departure time. After checking-in and collecting your boarding pass, please ensure that you go through the security check and await the boarding call. The airline is not responsible for your not boarding the flight once the departure is announced - your checked-in luggage will be off-loaded and you will be treated as a "gate-no-show" with the gross fare being forfeited except applicable Customer service fee (PSF) and User Development Fee (UDF) which shall be refunded in the same mode of payment in which the payment was originally received and only upon receiving such request in writing from the Customer within 15 calendar days from the date of Cancellation or 'No Show'.
The bookings are non-refundable and failure to show up at the check-in counter at least 45 minutes prior and at the boarding gate at least 25 minutes prior to the scheduled departure of the flight would result in the Customer being declared as 'No Show’. The entire gross fare will be forfeited except for the applicable Passenger Service Fee (PSF) and User Development Fee (UDF) which will be refunded in the same mode of payment in which the payment was originally received and only upon receiving such request in writing from the Customer within 15 calendar days from the date of 'No Show'.

Bookings at the GoAir ticket Counter will close 1 hour prior to the scheduled time of departure of the flight. All other booking channels will close bookings 2 hours prior to the scheduled departure.

GoAir is a point-to-point airline and does not guarantee connection of flights at destinations and is also not responsible for any losses and/or damages incurred by our Customers while trying to connect to or from other flights
Customers will be subjected to a security screening prior to boarding the aircraft, which is mandatory as per Indian Regulations.
As per Government of India security regulations, Customers will be required to undergo personal frisking & their hand baggage, has to undergo x-ray checking before entering the pre-boarding sterile area.
Check-in baggage reconciliation is carried out through an internal matching system and wherever it is not possible to have the baggage reconciliation, the physical identification of the check-in baggage by the Customers will be carried out. Unidentified baggage will not be loaded into the aircraft.
A secondary security check may also be carried out near the step ladder/boarding gate before embarkation as stipulated by BCAS.
 
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