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Terms & Conditions
Page 2
  • Flight Cancellation / Re-scheduling
  • Forms of Payment
  • Check-in Procedures
  • Photo-ID Requirement
In case of circumstances beyond GoAir's control (including, without limitation, meteorological conditions, mechanical failures, acts of nature, force major, strikes, riots, civil commotions, embargoes, wars, hostilities, disturbances, government regulations, orders, demands or requirements, shortage of labour, fuel or facilities, or labour difficulties of GoAir or others all actual, (threatened or reported), GoAir may cancel or re-schedule a flight without notice.

GoAir will endeavor to operate the flights as per schedule, however GoAir reserves its right to cancel, reschedule or delay the commencement or continuance of any flight or alter the stopping place or deviate from the route of the journey without thereby incurring any liability in terms of compensation, damages or loss whether direct, indirect, consequential or special or otherwise in any manner whatsoever. In case of any such cancellation or rescheduling of any flight due to any reason GoAir assumes no responsibility or liability for delay in carriage of baggage by air.

If due to such circumstances, GoAir cancels or delays a flight beyond 2 hours, prepone's a flight by more than 30 minutes , is unable to provide previously confirmed space, or fails to stop at the Customer destination point, GoAir shall either:

  • Carry the Customer on the next scheduled service of GoAir on the same sector on which space is available, without an extra charge
  • Make a full refund for the booking, as by the Customer (in the form in which they were received) and shall be under no further liability to the Customer

In the event where the refund is due, Go Air will refund the payments made by credit card- through credit card refund within 7 working days (excluding Saturday, Sunday and public holidays), while for payments made by other methods, the refund shall be granted by Demand Draft/ cheque payable at Par within 7 working days (excluding Saturday, Sunday and public holidays).

Please click here to view our policy and conditions on cancellation, denied boarding & delay and the Civil Aviation Requirement under section 3 – Air Transport Series 'M' part IV issue date 6th August 2010 wef 15th August 2010.

Further, in the event that the airline is unable to reach Customers on the numbers provided, then an email will be sent on the email address given by the Customer, and the Customer should exercise their options within 24 hours of email being sent, failing which the Customer shall be deemed to have accepted and the airline will conclude – as under:
  • the revised timing in case of rescheduled flight is accepted by the Customer and shall entertain further changes only as per standard policy
  • that for cancelled flight, the Customer does not find it suitable to travel on another scheduled flight of GoAir on same day/ another day, subject to availability, and will thus cancel the PNR and process full refund to the mode of payment

For Customers who book their flights well in advance of the scheduled departure date it is necessary that you re-confirm the departure time of your flight between 72 and 24 hours before the scheduled departure time, by visiting our website at www.goair.in or calling our Call Centre at the contact numbers 092-2322-2111 and 020-2566-2111.
GoAir accepts MasterCard,Maestro,American Express and Visa at its Call centre and Internet site. Selected debit cards, credit cards and Cash, are accepted at our booking outlets; however GoAir does not accept personal cheques.
The printed travel itineraries will be checked at the time of entering the terminal building, followed by the check-in baggage which will be screened through an X-ray machine before check-in and is closed 45 minutes prior to departure of flight. In addition to X-ray screening certain bags maybe physically checked.
All Customers must present valid identification at check-in. The valid photo identification documents allowed are:
  • Valid Passport / Driving License / Election Voter Card / PAN Card
  • Photo Identity cards issued by Government, Public and reputed Private sector organizations / Photo Credit Card.

In case the Customers do not posses any of the above documents, they should carry a relevant attested document that contains a recent photograph of the traveling Customers.
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