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- Travel Planning
- Your Special Needs
- View Credit Note
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Reaching Us
Our world class crew is trained keeping in mind the best in Safety and
hospitality standards. They undergo rigorous training programs in the Safety &
First Aid, Service Delivery and Personality Development before they are cleared
to take on the role of hosts on board. Our aim is to provide the most
comfortable, relaxing environment for your travel.
GoAir Contact Centre Help Line numbers:
- 1800 222 111 (Toll free, accessible only through MTNL/BSNL Lines)
- 09223 222 111(All Phones)
These dedicated helpline numbers operate 24/7 and ensure uninterrupted telephone
access to all our customers,
GoAir Head Office:
Go Air (India) Ltd.
Paper Box House,
Off Mahakali Caves Road,
Andheri (E), Mumbai-400093.
Contact Nos: Tel No: + (91)-22-6741 0000
Other Contact details
- For all your Travel Insurance enquires: Tata AIG General Insurance Company
Limited # 1800119966 or email at customersupport@tata-aig.com.
- For all your Hotel Accommodation enquires: Please contact Make my Trip at #
1800118747 or email at hotelservice@makemytrip.com.
- For any queries/issues regarding the snacks/drinks purchased on board: Café
Coffee Day at onboard@cafecoffeeday.com.
Go air assumes no responsibility on matters related to insurance, hotel bookings
and refreshments served on board.
| Go
smart | Go Flexi |
Go Business |
|---|
| Adult |
Base Fare+ Applicable taxes & Surcharge |
Base Fare+ Applicable taxes & Surcharge |
Base Fare+ Applicable taxes & Surcharge |
|---|
| Infant |
Rs.907/- + applicable PSF & applicable service tax |
Rs.907/- + applicable PSF & applicable service tax |
Rs.907/- + applicable PSF & applicable Service Tax |
|---|
| Travel Agent Transaction surcharge |
6% of (base fare + Fuel surcharge) | 6%
of (base fare + Fuel surcharge) | 6%
of (base fare + Fuel surcharge) |
|---|
We operate with the objective that no Customer with a confirmed reservation
should be denied boarding. Keeping this objective in mind we only commit to as
many Customer reservations as the number of seats on each flight
Payment Options:
Our fares are quoted in Indian Rupees and our International Customers can book
and make payments through their credit card.
We accept all major Credit Cards at our reservation touch points and Contact
Center. Select Debit cards are accepted only at the Reservation counter and the
GoAir website. Personal cheques are not accepted as a mode of payment.
We understand that our Customers could be in a situation where they have to
amend or cancel their tickets. At GoAir, our Customers can amend or cancel their
tickets up to two hours before the scheduled departure of the flight by visiting
our website, our airport ticketing counter or calling GoAir Contact Centre
Customers can manage their booking with our easy to understand Booking Manager
on our Website which has the following key features:
- Retrieve and re-print your E- Ticket itinerary
- Cancel & refund your booking(s)
- Change Date of Travel.
Modification to your reservation can be done through our contact centre only 2
hours prior to schedule departure time of your flight by calling at
1-800-222-111 or 09223-222-111.
Cancellation Charges: Details of cancellation and seat release
charges are mentioned below:
| Go
smart | Go Flexi |
Go Business |
|---|
| Adult |
Rs. 750 /- | Rs. 150 /- |
24hrs prior Departure: Nil. Within 24hrs & 2hr Prior to Departure: Rs 750/- |
|---|
| Infant |
Nil | Nil |
Nil |
|---|
The onus for canceling the PNR within the stipulated time rests with the
Customers and if necessary should be done by visiting our Airport ticketing
counter. Please be advised that bookings made at the travel agent cannot be
cancelled on our website.
Rebooking Charges: Given below are the details of rebooking charges
| Go
smart | Go Flexi |
Go Business |
|---|
| Adult |
Rs. 750/- + Difference in base fare & applicable taxes and surcharges |
Only Difference in Base Fare & applicable taxes & Surcharges |
Only Difference in Base Fare & applicable taxes & Surcharges |
|---|
| Infant |
Nil | Nil |
Nil |
|---|
Other Charges and features:
| | Go
smart | Go Flexi |
Go Business |
|---|
| Check-in Baggage Allowance |
20 Kg | 20 Kg |
35 Kg |
|---|
| Hand Baggage Allowance |
10 Kg | 10 Kg |
10 Kg |
|---|
| Pre-reserving Your Seat (Non
refundable) | Rs 50 /- |
Rs 50 /- | Nil |
|---|
| Travel Insurance |
Rs 129 per person | Rs 129 per person |
Rs 129 per person |
|---|
| Priority Check-in |
Not Available | Not Available |
Not Available |
|---|
| Snacks & Beverages |
Buy on Board | Buy on Board |
Complimentary |
|---|
| Seat Layout |
3 Seater | 3 Seater |
2 Seater (Center Seat always Vacant) |
|---|
Keeping You Informed
At GoAir we are committed to keep our Customers informed in case of known
delays, cancellations and diversions as early as possible. We use the contact
details in your reservation record to update you or if you have made the
reservation through a travel agent we attempt to contact him in case your
contact number is not available in our records. To help us in reaching you on
priority in the event of any change in schedule or delay of flights, we request
our Customers to provide their mobile phone numbers while making a reservation
at any of our channels.
Refunds
On cancellation of your travel itinerary, refunds will be provided as Credit
Note with validity for 12months which can be used as payment towards future
travel on GoAir. Incase of Non utilization of the credit note after validity
period it would be treated as Null and void. Cancellations to bookings less than
2 hours prior to the scheduled departure time will be treated as no show
passengers.
Customers should note that certain fares are offered subject to certain
conditions, which may limit, restrict or exclude the right of the Customers to
change or cancel Bookings.
Tips on Credit Card Fraud Prevention Process
To avoid being a victim of credit card frauds, GoAir advises you to always keep
the following in mind:
- If you have booked tickets with your credit card, bring along a photocopy (both
front & back) of your credit card while travelling.
- If the booking has been made on someone else’s card, carry an authorization
letter from the person as well as a photocopy of that card.
- While submitting the photocopy, make sure you strike off the CVV number on it
(On the reverse of the card, in italics at the end of the signature panel).
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Wheel Chair Assistance
We can arrange for wheelchair transport from check-in to the boarding gate,
making connections (if applicable), and from the aircraft to the arrivals hall
at your destination. In order to serve you better, please let us know in advance
of travel if you desire this service ? preferably at the time of booking.
Traveling with your own wheelchair: We are able to carry your wheelchair or
mobility equipment on the flight. However, there are some restrictions on size
and weight that you should discuss with your booking agent at the time of
booking. Wheelchairs and other mobility equipment are carried free of charge and
do not count against the standard baggage allowance.
If you have a battery-powered wheelchair, you will need to take certain
safeguards before you travel. Please ask for details when you make your booking.
Visually impaired or hearing impaired passengers: If you require meet-and-assist
service, or if you need to be guided to or from the aircraft, please notify the
booking agent.
If there is any other special need with which you require assistance, please do
not hesitate to ask when you book your flight with GoAir. We will do everything
we can to accommodate your needs.
Passengers with Reduced Mobility
Person with reduced mobility' means any person whose mobility when using
transport is reduced due to any physical disability (sensory or locomotor,
permanent or temporary), intellectual disability or impairment, or any other
cause of disability, or age, and whose situation needs appropriate attention and
the adaptation to his or her particular needs of the service made available to
all passengers.
Go Air follows a detailed procedure for carriage of disabled persons or persons
with reduced mobility and has also developed emergency evacuation procedures and
training of the staff for handling passengers with disabilities. Go Airline
shall provide necessary assistance to persons with disabilities/ impairment
provided such persons or their representatives inform us of their requirement in
advance. Because of safety reasons the number of non ambulatory passengers which
can be carried is limited and is detailed below
| A/C Type |
Unescorted | Escorted |
Total per A/c |
|---|
| A320 |
Max 4 | Max 8 |
Up to 8, all type |
No Medical clearance or special forms are insisted from passengers with
disabilities or persons with reduced mobility who only require special
assistance at the airport in embarking/ disembarking and a reasonable
accommodation in flight, who otherwise do not require any additional assistance.
Such Passengers/ Representatives are requested to inform our Airport Office/
Call center at least 24 hours prior to the flight. However there are certain
conditions under which the passenger will need a prior clearance from the GoAir
Medical Department before travel. The conditions under which prior clearance is
required include:
- Passenger suffers from any disease, which is believed to be actively contagious
and communicable.
- Passenger, because of certain diseases, or incapacitation may have or develop an
adverse physical condition which could have an adverse effect during flight and
on safety and emergency evacuation procedures;
- Passenger would require medical attention and / or special equipment to maintain
their health during the flights;
- There exists a possibility of medical condition aggravated during or because of
the flight;
How to get a Medical Clearance?
-
MEDIF form (Medical Information Form) is required to be filled by the
passenger's treating physician and will need to be submitted at GoAir Airport
reservation office.
- MEDIF form can be collected from any of the GoAir Ticketing Office or can be
downloaded from the GoAir Website. MEDIF form has two Attachments:- Form A:
- Completed by the Airport Staff on receiving a filled Form B. Form B: -
Completed by the Attending Physician.
- On receiving the filled MEDIF Form GoAir reservation office will coordinate with
the GoAir Medical Department for clearance.
- On receiving clearance from Medical Department Passenger/Representative will be
updated and reservation formalities will need to be completed.
- A minimum of 72 hours prior notice is required for all the formalities to be
completed.
- On the day of travel, passenger should report 90min prior to the departure time
in order to ease the procedures of check in as well as boarding.
- Passengers who need assistance in feeding, communicating, toileting and personal
needs are requested to travel with an Escort.
Note :- The disabled passenger and / or his / her escort / accompanied
representative should carry all the relevant medical documents for any reference
by our airline personnel and / or airport authority to avoid inconvenience of
their travel and to be used in case of any emergency medical aid.
At GoAir all efforts are made to ensure maximum comfort and care for the
passengers throughout the course of travel both at the Departure and at the
Arrival stations, some of the aspects of the assistance provided during travel
include
- Pre Assigning of Seats to offer maximum comfort
- Complimentary Wheelchair Assistance till/ from the Aircraft
- Assistance with Baggage at the Airport
- Arrangement of Clearance Certificate for the Ambulance into the Airport (if
requested)
- Priority Tag on the bags to ensure early identification by the airline staff
- Priority boarding to avoid inconvenience
- A separate vehicle can be arranged inside the Airport for ramp transfers (If
required & on availability Basis)
- Passenger can use their own wheelchair till/ from the Aircraft (Subject to
Security Clearance)
- Assistance with seating inside the Aircraft
- Special pre- flight briefing is conducted by the crew to acquaint the disabled
passengers on emergency evacuation procedures and aircraft facilities
- A separate pre- flight briefing conducted by the crew to the blind passenger
travelling alone on emergency evacuation procedures, physical demonstration on
use of drop down oxygen mask, seat belts, Life jackets, Brace position.
- Priority delivery & Assistance with baggage from the aircraft on arrival
Passenger Medical Certification: In general for below mentioned health/medical
conditions, a passenger requires a Fit to Fly as a Passenger / Fit for Air
Travel? Medical Certificate valid for travel date, ideally issued in the last 24
(twenty four) hours from his/her treating and/or consulting registered allopath
specialist/consultant doctor along with his name, signature and medical council
registration number (and preferably on a letter head).
- Any medical/surgical illness or condition that may cause in-flight/on-board
problem or even death.
- Any medical/surgical complicated, unstable or uncontrolled condition that may
cause inflight/on-board problem or even death.
- Undergone surgery/operation and/or suffered/suffering major/critical illness in
the past15 to 30 days.
- Pregnancy from 28th week onwards (i.e. completed 27 weeks)
- Suffering or under treatment for any infectious/contagious illness.
- Discharge after hospitalization for any reason.
- Passenger in doubt of need of medical fitness certificate i.e. in case if
passenger is unsure whether he/she requires a medical certificate, is advised to
obtain one to avoid any inconvenience for air travel/medical clearance.
- May require any emergency life support in-flight/on-board acceptable by our
airline. (Note: presently GoAir does not accept on-board any therapeutic cases
like therapeutic oxygen cases, etc as per our company airport/customer services
manual/policies).
Unaccompanied Minor
GoAir is happy to help kids fly solo. We accept them from the ages of 5 to 12
years old.
At the time of booking, the Unaccompanied Minor service should be requested,
either directly with the GoAir offices or through a travel agent. The service
cannot be booked online.
For children traveling alone, we provide separate check-in facilities on
departure, with dedicated GoAir staff to accompany them to the aircraft, upon
completion of a signed indemnity form at the point of check-in at the departure
airport, by a parent or guardian of the minor. Parents or guardians are advised
to present the child for check-in at least two hours prior departure and must
remain at the airport until the flight has departed.
At the destination the unaccompanied minor is introduced to a member of our
staff who will escort them to arrivals, where they will be handed over to the
parent or guardian noted on the form to meet them. For security reasons the
parent or guardian will be required to show formal identification, the details
of which will be noted.
Expectant Mothers and New Born
To safeguard the health of mother and baby, the following guidelines for air
travel apply:
Provided your pregnancy has been uncomplicated and you are not experiencing a
related medical condition, there is no problem flying whilst pregnant until your
28th week.
For travel between 28-36 weeks, a Medical certification as Fit to Fly as
Passenger on date of travel is required from treating Doctor. Please note that
for your safety, if you choose not to carry a medical certificate, GoAir
reserves the right, under certain circumstances, to refuse boarding.
Travel after the 36th week of gestation is not permitted.
New born babies can travel from Day 7, if born on or after the due date with no
complications. In case of caesarean section and/or complicated delivery they can
fly after 2 weeks.
Communicable Diseases
The following diseases are regarded as being communicable and may pose a direct
threat to the health and safety of others. We recommend the following guidelines
when deciding whether you should fly.
| Chicken Pox |
Can travel 5 days after the rash becomes evident |
| Hepatitis A |
As long as you feel well enough to travel. |
| Measles |
Can travel 5 days after the rash becomes evident. |
| Mumps |
Can travel 5 days from when swelling started. |
| Rubella |
Can travel 5 days after the rash becomes evident. |
| Shingles |
Can travel as long as rash is not weeping or is covered. |
| Tuberculosis |
Can travel if medical evidence states you are not infectious. |
| Whooping Cough |
Can travel 5 days after starting antibiotic treatment or 3 weeks after the onset
of symptoms if not treated. |
| Yellow Fever |
Can travel once you are well enough and your treating doctor has deemed you fit
to travel. |
| Influenza/Flu |
Can travel once symptoms have resolved. |
If you have or have had any of the above listed illnesses recently, we ask that
you get in touch with a GoAir Contact center or reservation agents for further
information.
** GoAir reserves the right, under certain medical circumstances that you may
suffer from, to refuse boarding. |
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To view Credit Note, click here
If you wish to make a payment using your valid credit voucher / note then please proceed for normal
booking and in payment option please select ‘voucher’. For further assistance, please contact our call
centre at toll free number 1800222111 or 9223222111. |
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